FAQ
A residential proxy or IP addresses home users by their fibre, mobile, cable, or ADSL provider. Our residential proxy network is comprised of 100% real residential IPs from all over the world. Every time you generate a residential proxy, we guarantee that our proxy network will allocate you an IP address from mainstream residential isps such as Comcast, Verizon, T-mobile, Virgin mobile, O2 UK, HGC, AT&T & more.
These proxies are hosted in a Tier-1 Datacenter worldwide; however, the proxies IP space is advertised/routed over a cable/mobile isp line rather than a traditional datacenter isp, making the IP unbannable on a vast amount of websites. These are static proxies, meaning they never rotate. It will keep its IP static as long as you renew your plan. It ensures speed and reliability compared to residential proxies. We offer some of the fastest proxies in the sneaker proxy market. All of our proxies are hosted on 100gbps ports and support unlimited concurrent connections.
Absolutely none, all of the proxies comes with UNLIMITED bandwidths. Yet we reserve the right to terminate your order and account if we detect absurd amounts of bandwidth usage or IP abuse.
We suggest using a Server with our proxies to achieve the fastest speeds. Most servers comes with 1G/10G uplinks, meaning you'll never run into bottlenecking. We suggest selecting a server which matches your proxy location, for instance if you buy a Retail or Mobile ISP plan, we suggest using a server which is hosted on the East Coast of the US.
Browser Testing:
Chrome/Edge: Use FoxyProxy extension or Proxy SwitchyOmega for easy proxy configuration and testing
Firefox: Built-in proxy settings in Network Preferences, or use FoxyProxy add-on
Safari: System Preferences → Network → Advanced → Proxies
Desktop Applications:
Windows: ProxyCap, Proxifier, or built-in Windows proxy settings
Mac: Proxifier, Proxyman, or System Preferences → Network
Cross-platform: Postman, Insomnia, or curl command line
Mobile Testing:
iOS: Settings → Wi-Fi → Configure Proxy (HTTP/HTTPS)
Android: Wi-Fi settings → Advanced → Proxy (Manual)
Apps: ProxyDroid (Android), Shadowrocket (iOS)
Bot Testing:
We highly recommend using CyberAIO, PrismAIO, or SoleAIO bots for proxy testing as they provide accurate results by pinging actual website endpoints.
Authentication Support:
Static ISP Proxies: Username/Password, SOCKS5, and IP Authentication
Residential Proxies: Username/Password and SOCKS5
Card Payments: All credit card payments come with automatic renewal support. Your plan will automatically renew at the end of each billing cycle, and you'll be charged automatically using your saved payment method.
Crypto Payments: Cryptocurrency payments must be renewed manually. You'll need to manually process your renewal through your dashboard before your current plan expires.
Both renewal options can be managed in your dashboard under the "Manage Subscriptions" section.
Yes, you can! Click "Manage Subscriptions" shown on the top-right header of your dashboard, and you shall be able to update your billing as well as manage your subscription-based plans.
Yes, ISP proxies can get banned due to IP abuse or excessive usage. Our Static ISP Proxies are guaranteed to work on their intended websites upon delivery only. We do not provide IP replacements for banned proxies, as this is a normal part of proxy usage in high-risk environments.
We reserve the right to restrict access to certain websites with strict bot protection to protect our network integrity. It's important to use proxies responsibly and rotate usage patterns to minimize the risk of IP bans.
To maintain the integrity of our proxy network and prevent IP bans, we restrict access to certain high-risk activities including but not limited to: banking and financial services, government websites, IP monetization applications, torrenting platforms, and other sites that may result in immediate IP blacklisting or legal complications.
These restrictions are in place to protect both our users and our network infrastructure from potential abuse, ensuring optimal performance and longevity of our proxy services for legitimate e-commerce and sneaker botting activities.
We do not guarantee or claim that our IP addresses will be classified as a specific type (such as CABLE, DSL, MOBILE, etc.) in any IP geolocation databases, including IP2Location and similar services. IP classification in these databases is determined by third-party algorithms and can vary significantly.
To verify the actual ISP routing information for your assigned proxy IP, we recommend using https://bgp.tools for the most accurate and up-to-date BGP routing data. This tool provides real-time information about which ISP is actually routing your proxy IP address.
ISP Proxies: Static IPs hosted in datacenters but routed through residential ISP lines (cable/mobile). They offer high speed, reliability, and are less likely to be detected as proxies. Perfect for high-volume operations and consistent performance.
Residential Proxies: Real IPs from actual home users' devices. We offer both ROTATING & STATIC residential proxies. They are virtually undetectable, making them ideal for bypassing advanced bot detection systems on websites like Nike, Adidas, Supreme, Footlocker & more. Best for stealth operations and avoiding IP bans.
Unlike data center IPs that can be easily detected and blocked, residential proxies are the IPs of real user devices, making them undetectable when used correctly. Your real location, identity & home/server IP address will never be exposed.
Our rotating residential proxies offer flexible IP rotation options to suit different use cases:
Static IP Sessions: Each static IP session lasts between 1-10 minutes, providing a good balance between session persistence and IP freshness for optimal performance.
Per-Request Rotation: IPs can be rotated on every request for maximum anonymity and to avoid detection on high-security websites.
Static ISP Proxies Support:
Username/Password authentication
IP Authentication (whitelist your IP)
SOCKS5 Username/Password
Residential Proxies Support:
Username/Password authentication
SOCKS5 Username/Password
You can configure your preferred authentication method in your dashboard. For enhanced security, we recommend using username/password authentication with strong credentials.
Static ISP Proxies: All ISP proxies are hosted in Ashburn, Virginia, providing optimal performance for North America based operations such as Ticket Sites, Streaming sites, Ad Sites, Sneaker botting etc.
Residential Proxies: Available in 100+ countries worldwide, including major countries such as:
United States (New York, Los Angeles, Chicago, Miami, etc.)
United Kingdom (London, Manchester)
Canada (Toronto, Vancouver)
Germany, France, Netherlands
Australia, Japan, Brazil, India
And many more countries with city-level targeting available
We maintain a 99.9% uptime guarantee for our proxy network. Our infrastructure is designed with redundancy and failover mechanisms to ensure maximum reliability. In the rare event of downtime, we provide immediate notifications and work to restore service as quickly as possible.
We do not offer refunds as proxies are instantly delivered upon order completion. Since our services are digital products that are immediately accessible, all sales are considered final.
In certain exceptional circumstances, we may provide account credits at our discretion. However, we strongly recommend contacting our support team before making a purchase to verify compatibility with your specific target websites and use cases.
Please create a support ticket in our Discord server or email us at business@hexproxy.io to discuss your target sites and requirements. This helps ensure you select the most suitable proxy type and avoid any potential compatibility issues.
We do not currently provide public API access for proxy management. However, we can review API access requests on a case-by-case basis for enterprise customers or specific use cases.
If you require API access for your application or business needs, please contact our support team at business@hexproxy.io or create a ticket in our Discord server. We'll evaluate your request and determine if we can accommodate your specific requirements.
Credit Card Payments: We accept all major credit cards (Visa, Mastercard, American Express) via Stripe, our secure payment processor. All card payments are processed through Stripe's encrypted payment gateway, and we never store your payment information.
Cryptocurrency Payments: We support major cryptocurrencies including Bitcoin, Ethereum, and other popular coins via Cryptomus, our cryptocurrency payment processor. Cryptomus provides secure and reliable crypto payment processing for all transactions.
Fastest Support: The quickest way to reach us is by creating a ticket in our Discord server at https://discord.gg/hex. This provides real-time assistance and faster response times.
Other Contact Methods:
Email: business@hexproxy.io
X (Twitter): @hex_proxy
Live Chat: Available on our website 24/7
Our average response time is under 2 hours, and we're committed to resolving any issues quickly and efficiently.
Retail ISP Proxies: Our best effort ISPs that work on Streaming Sites (No Twitch), Gaming Domains (No Growtopia), Ad Sites, Google Services, Crypto, NFT, SEO, Social Media & more.
Mobile ISP Proxies: Work on Ticket Sites, Streaming Sites (No Twitch), Gaming Domains (No Growtopia), Ad Sites, Google Services, Crypto, NFT, SEO, Social Media, SERP & more.
Residential Proxies: Work on almost every website, providing the highest compatibility and success rates across all platforms.
Please review our website restriction FAQ for detailed information about prohibited activities and sites.